Posted BySusan Smith on May 06, 1998 at 19:17:43:
In Reply to: Re: Retail Employee Customer Service Books posted bySYED JAFREY on April 29, 1998 at 21:41:36:
: PLEASE FORWARD ANY INFORMATION YOU MAY RECIEVED ON ABOVE SUBJECT. AS I AM FACING SAME PROBLEMS.
: : Hi! Does anyone have recommendations on the best books to give employees of retail stores to help them deliver excellent customer service?
: : Thank you,
: : Mike Frick
I found that a book called knock your socks off
be a really great book. It tells you about
other companies both big and small, and some
of the things that have made them tops in
their feild.